Privacy Policy

1. Introduction

Active North ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website activenorth.ca or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number, address)
• Program registration details
• Payment information for services
• Emergency contact information
• Health and fitness information relevant to programs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our sports and recreation services
• Processing registrations and payments
• Communicating about programs, events, and updates
• Improving our website and services
• Ensuring safety and security of participants
• Complying with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights and the safety of others
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please see our Cookie Policy.

7. Your Rights (Canadian Privacy Laws)

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities

8. Children's Privacy

We take special care to protect the privacy of children under 18. Parental consent is required for youth program registrations, and we limit the collection and use of children's personal information to what is necessary for program participation.

9. International Transfers

Your information is primarily stored and processed in Canada. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Registration information is typically retained for 7 years after program completion.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us: